There are few more challenging jobs than hotel management. It can be gratifying, but it can also drive you crazy sometimes. It’s similar to restaurant or bar ownership: there always seem to be a million things going on, and you have to run around putting out figurative fires all the time.
Technology can certainly help you if you want to manage a hotel or multiple hotels as easily and as stress-free as possible. New tech comes out nearly every year that can simplify your job, and cloud-based hotel management software is something you should look into if you have not done so already.
You might wonder why this software variety is becoming so popular at the moment. Let’s go over just a few of the reasons why you should invest in this tech for 2021 and beyond.
It Makes New Staff Onboarding So Much Easier
If you’re considering whether to get a cloud-based hotel management system, new staff onboarding is one of the key reasons why it does make sense from a time-saving standpoint. You might have to hire new staff members pretty often, especially if you have multiple properties. You may also have a situation where you have seasonal workers who don’t stay with you for more than a few weeks at a time.
If you implement a cloud-based hotel management system, you can speed up the new staff member onboarding. You can show them all the hotel’s most vital features via the software before you show them around in person.
You can also have them fill out all the necessary paperwork, and it all goes right into the cloud. You do not need to stow it in a filing cabinet like back in the old days.
You Can Use It to Streamline Your Staff Communications
You can sometimes be at your hotel, but you might not be able to be there every day. Also, if you have several hotels, physically being at all of them at once is impossible.
You might need to communicate with your managers or whoever else you have put in charge of each property. In the past, that probably meant calling all of them on the phone and running down the day’s bullet points that you want them to remember. You might also have sent them lots of text messages or emails.
You can still do those things, but using a cloud-based hotel management software suite is a much better option. There, you can send each of them messages if there’s anything specific you want them to remember. You might want to notify them that a food delivery is coming in late, that they need to find new entertainment for the lounge if an act canceled at the last minute, and so forth.
You Can Manage Many Properties from Any Location
If you’re an entrepreneur, you might be halfway around the world from your hotels at some point, but you still need to keep track of everything that’s happening there. Even if you’re not on business and you’re ostensibly on vacation, you still want to do the basics to make sure your properties are running smoothly.
If you implement one of these cloud-based systems, you can be digitally onsite from anywhere in the world where there is Wi-Fi. For instance, you might see that you’re not filling up as many rooms as you’d like going into a big holiday weekend. You can discount some of your high-end suites at the last minute to draw some customers.
You Can Increase the Property’s Visibility
Many of these cloud-based hotel management software systems also feature ways to make the properties more visible if you’re not filling your rooms up as consistently as you would like. You can easily craft visibility campaigns by purchasing ad space on travel and vacation sites.
That can be the difference, especially if you use intuitive, AI-based customer targeting. You can make it so that your hotel’s ads will show up when a customer uses a particular keyword or keyword phrase on Google and other search engines.
If you want to make your job easier and reduce the headaches that come with this type of fast-moving industry, these cloud-based software suites can seem little less than miraculous. Companies keep on coming out with ones that have better features.
Also, since these tools are cloud-based, you never have to worry about anyone hacking your system and accessing your private or sensitive data.