As a hotel manager, a lot of people depend on you. From guests to staff and business owners, it seems like there’s no end of people to appease and disappoint. Here are several things that will help you become a better hotel manager.
- Find a mentor
Mentors are experts in the hospitality industry. These are people who really know the ins and outs of what works and what doesn’t. Having a discussion with one is like learning new things you never knew about before. That’s why it’s important to rifle through your professional network and find hotel managers you may know.
The valet, bellhop, front office and housekeeping are just a few interactions that guests have that form their overall experience at the hotel. This is why managing a team is crucial: the hotel either thrives or perishes based on the team you put together and oversee. Keep team members together by conducting team building exercises.
- Can you inspire staff members to rise above their own goals?
- Do you know how to recruit the most qualified staff members for positions in no time flat?
- Are you skilled at listening to people and figuring out their problems?
Being able to motivate your team members to perform at their highest level, obviously is one of the best things you can do. Another way of helping is by enlightening them on how to use hotel management software, which can be a game changer them.
It is also important that you constantly evaluate their performance and reward them (with a free lunch, bonus, etc.) whenever they surpass an expectation.
- Hire the Right People
Even more important than hiring and managing the right team, is hiring the right people for the position. This means not hiring people who are highly skilled at their job, but receive minus points for bad people skills. Always seek out people who are highly personable; we’re in the hospitality business. The end game here is to select the right people who make the right decisions without turning to you 24/7.
- Love People
It’s easy (and obvious) to say that naturally loving people and thriving on being around them is an important part of being a hotel or hospitality manager. We’re social creatures, and we can tell when someone’s heart is not fully behind something. Even something as innocuous as a conversation about where the nearest bathroom is has the potential for being a refreshing moment in your otherwise routine day. Because the fact is: through repetition, such as introducing yourself to new people, it may become easy to see each individual as part of a blurred swarm instead of appreciating who they are as a human.
Spending time once or twice a week to greet guests, regularly visiting kitchens and exploring the property for yourself is a great way to keep yourself familiar with what’s going on in “your” hotel. This gives you a clearer vision of problems that exist, and give you better ideas for fixing those problems and improve your property. Spend time with the property you work in by exploring it.
Developing a large amount of hospitality training is one of the best things you can do for yourself and your team. This basic principle shows you (and others) how much there is in your industry to know, including guest service and care, employee development, etc. The bottom line is enhancing the experience of customers while increasing gross profits; the little details count.